The HCI Extended Warranty doubles the original manufacturer’s warranty period. Coverage begins immediately following the expiration of the manufacturer’s warranty and continues for a period equal to the original manufacturer’s warranty term.

What’s Covered

  • Defects in materials and workmanship, consistent with the terms of the original manufacturer’s warranty

What’s Not Covered

  • Damage from misuse, abuse, or neglect
  • Improper installation or maintenance
  • Operation beyond manufacturer-specified pressure, temperature, or load ratings
  • Normal wear items (seals, wipers)
  • Damage from contaminated hydraulic fluid
  • Cosmetic damage that doesn’t affect function
  • Cylinders modified after purchase
  • Labor costs for removing or installing cylinders
  • Consequential damages including loss of income, downtime, travel costs, or other indirect damages

Eligibility

  • Must be purchased at the time of cylinder purchase
  • Valid only for cylinders purchased directly from Hydraulic Cylinders Inc.
  • Original proof of purchase required for all claims

Documentation

When the HCI Extended Warranty is purchased, your order will include a copy of the applicable manufacturer’s warranty. This document outlines the manufacturer’s specific warranty terms, coverage parameters, and exclusions that also apply during the extended warranty period.

Claims Process

Step 1: Initial Claim Submission

Contact HCI with the following:

  1. Your order number
  2. A detailed description of the issue
  3. Photos of the area of concern
  4. Photo of the cylinder’s serial number

Step 2: Preliminary Evaluation

HCI will review your submission and determine whether the cylinder should be returned for warranty consideration.

Step 3: Cylinder Return

If HCI requests the cylinder for evaluation:

  • Customer is responsible for removing the cylinder from the equipment
  • Customer pays freight to ship the cylinder to HCI

Step 4: Replacement Option

Customers requiring immediate replacement may purchase a cylinder at standard pricing, including freight. HCI will expedite shipment upon receipt of order.

Step 5: Final Determination

Once the returned cylinder is received and inspected:

  • If covered under warranty: HCI will ship a replacement cylinder and cover freight. If the customer already purchased a replacement under Step 4, HCI will issue credit for that replacement cylinder and freight.
  • If not covered under warranty: Customer may pay freight to have the cylinder returned or authorize HCI to dispose of it.

Remedy

At HCI’s discretion: replacement with equivalent product. The extended warranty does not transfer to replacement units.

Limitations

Warranty claims shall not, under any circumstances, exceed the original purchase price of the cylinder.